AI tools for Call Center Managers

Convoso is an outbound sales platform that combines predictive dialing, lead and campaign management and number management in one system.

Voice agents that handle actual phone conversations

Voice AI agents pick up incoming calls and immediately start conversing with customers like they're talking to a real support rep

ElevenLabs Conversational AI, now branded ElevenAgents, lets teams build, test and deploy voice and chat agents that handle customer conversations.

PolyAI is an enterprise voice AI company whose Agentic Dialog Platform builds, runs and refines dialog agents for customer conversations.

Synthflow is an enterprise voice AI platform for automating phone calls with AI agents.

Talkdesk is a cloud contact center platform that adds AI agents to traditional customer service software.

Retell AI is a voice agent platform for automating phone calls.

Amazon Connect is AWS's cloud contact center and customer experience service, now centered on agentic AI.

Yellow.ai is an enterprise platform for building AI agents that handle customer and employee conversations.

Businesses looking to automate customer support without sacrificing quality can build AI agents trained specifically on their own data with Watermelon

Build AI agents that actually talk to customers without writing code

AI voice agents that actually answer business phone calls, handling everything from qualifying leads to booking appointments without human intervention

Google's conversational AI

BlueTweak doesn't say who built the natural language processing engine powering its chatbot, which matters when you're trusting AI to handle customer conversations that could make or break retention

Building conversational AI agents no longer requires deep technical expertise or extensive development time

Amazon Lex is a managed AWS service for adding conversational interfaces to applications through voice and text.

Zendesk AI is the artificial intelligence layer of the Zendesk Resolution Platform, aimed at customer service and support operations.

Goodcall is a voice AI service that answers business phone calls with a custom AI agent.

Rasa is an agent platform for product teams building customer-facing AI.

Agencies selling voice AI services to clients typically face a problem: they need to rebrand powerful tools like ElevenLabs or Vapi under their own name while maintaining billing control

Businesses drowning in support tickets or losing leads after hours need Splutter AI

Cartesia is a voice AI company that provides one API for speech generation, transcription and production voice agents fast enough for live conversation.

Ada provides agentic customer experience software: AI customer service agents that resolve inquiries, take actions and keep improving.