Smartsheet is a work management platform that layers AI over spreadsheet-style sheets, forms, reports and project plans. Smart Assist answers questions about projects, flags risks, recommends next steps and builds new sheets and workflows from a conversation. AI columns summarize, translate and run sentiment analysis on rows as data arrives, and an MCP server exposes live Smartsheet data to compatible outside AI assistants. Pro costs $12 per member per month on monthly billing ($9 billed yearly), and Business costs $24 monthly ($19 yearly); Enterprise and Advanced Work Management are custom quotes.
The product targets project managers, PMOs, operations teams and enterprise departments that coordinate work across many people. Pro covers small groups of one to ten members with unlimited free contributors, while Business suits teams of three or more that need timeline views, workload tracking, admin controls and unlimited automations. Larger organizations on Enterprise gain scenario planning, portfolios and SAML single sign-on, and those running large work portfolios can step up to Advanced Work Management with Control Center and Data Shuttle.
Typical scenarios include tracking a product launch across Gantt, board and calendar views, collecting requests through forms and routing them with automations, and rolling status up into portfolio dashboards. Analysts enrich survey or ticket data with AI columns instead of parsing it by hand. Leaders ask for project risks in plain language and receive answers grounded in the structure of their own plans, dependencies and history. Because the MCP connection reaches other AI assistants, staff can query Smartsheet data without switching away from the apps they already use. Smartsheet states that customer data never trains third-party foundation models.
