Training an AI assistant on your company's actual documentation and processes is what Cody delivers. It ingests business knowledge bases through uploaded PowerPoints, PDFs, and website crawlers, then answers questions based on that specific information rather than generic training data. Every response includes sources, so teams can verify where the answer originated. Cody offers a Prompt Manager for custom conversation starters, Focus Mode to pull responses from particular documents, and conversation logs to track all interactions. Pricing starts at a free Personal Account with 100 credits monthly and 100 documents, scaling to paid plans at $29 for Basic, $99 for Premium, and $249 for Advanced with expanded credits, team seats, and document limits.
Customer support teams managing repetitive inquiries benefit from Cody's ability to answer questions without human intervention. Sales teams use it to quickly surface product details from internal documentation during calls. HR departments deploy it for employee onboarding, giving new hires instant access to policies and procedures without flooding inboxes. Small businesses with three to ten team members fit the Basic and Premium tiers, while larger operations with distributed teams use Advanced for up to thirty members and extended ninety-day conversation retention.
Embedding Cody as a website widget handles customer questions directly on product pages or help centers, reducing support tickets. The website crawler continuously imports updated content from company sites, keeping the assistant current without manual uploads. Teams in SaaS, e-commerce, and professional services use it to troubleshoot technical issues by training the bot on documentation and past resolution logs. It integrates with Slack and Discord for internal use, letting employees ask questions in their existing workflow instead of switching tools. API access allows developers to build Cody into custom applications or internal portals. Multilingual support extends its use to global teams operating across language barriers, while the Scratchpad feature gives administrators control over fine-tuning specific responses before they reach users.
