AI tools for Call Center Managers

Voice agents that handle actual phone conversations

Talkdesk is a cloud contact center platform that adds AI agents to traditional customer service software.

Retell AI is a voice agent platform for automating phone calls.

Amazon Connect is AWS's cloud contact center and customer experience service, now centered on agentic AI.

Five9 is a cloud contact center software provider that combines omnichannel customer engagement with AI.

AI voice agents that actually answer business phone calls, handling everything from qualifying leads to booking appointments without human intervention

BlueTweak doesn't say who built the natural language processing engine powering its chatbot, which matters when you're trusting AI to handle customer conversations that could make or break retention

Amazon Lex is a managed AWS service for adding conversational interfaces to applications through voice and text.

Thoughtly builds AI agents that follow up with every lead the moment it arrives.

Goodcall is a voice AI service that answers business phone calls with a custom AI agent.

Rime is a text-to-speech provider whose voice models are made for real-time conversations.

Amazon Polly is a fully managed Amazon Web Services product that converts text into spoken audio on demand.

The Deepgram Voice Agent API is one real-time API that combines speech recognition, language model orchestration and speech synthesis, so developers do not have to stitch separate services together.