AI tools for customer support automation

Amazon Connect is AWS's cloud contact center and customer experience service, now centered on agentic AI.

BlueTweak doesn't say who built the natural language processing engine powering its chatbot, which matters when you're trusting AI to handle customer conversations that could make or break retention

Talkdesk is a cloud contact center platform that adds AI agents to traditional customer service software.

Front is a customer service platform that brings teams, conversations and AI into one system.

Gorgias is an ecommerce customer support platform that combines a helpdesk with an AI Agent in one inbox.

Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.

Goodcall is a voice AI service that answers business phone calls with a custom AI agent.

Retell AI is a voice agent platform for automating phone calls.

Five9 is a cloud contact center software provider that combines omnichannel customer engagement with AI.