AI tools for Customer Experience Managers

Talkdesk is a cloud contact center platform that adds AI agents to traditional customer service software.

Amazon Connect is AWS's cloud contact center and customer experience service, now centered on agentic AI.

Thematic is a customer intelligence layer for enterprise CX teams.

BlueTweak doesn't say who built the natural language processing engine powering its chatbot, which matters when you're trusting AI to handle customer conversations that could make or break retention

Gorgias is an ecommerce customer support platform that combines a helpdesk with an AI Agent in one inbox.

Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.

Voice agents that handle actual phone conversations