Amazon Connect is AWS's cloud contact center and customer experience service, now centered on agentic AI.
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AI tools for customer experience
7 tools that do customer experience · best fit first, then monthly traffic · part of 3,707 live tools
Enterpret is a customer intelligence platform that connects support, sales and market signals into structured context that teams and AI workflows can use.
25
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Thematic is a customer intelligence layer for enterprise CX teams.
27
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Unwrap is a customer intelligence platform that turns scattered feedback into structured, prioritized insights.
26
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Chattermill is an AI-native voice of customer and feedback analysis platform.
20
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Zendesk AI is the artificial intelligence layer of the Zendesk Resolution Platform, aimed at customer service and support operations.
27
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Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.
26
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