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A customer service manager at an online fashion retailer watches their team handle 500+ daily inquiries about sizing, returns, and order status while cart abandonment sits at 45%
Voice agents that handle actual phone conversations
NiCE Cognigy, usually called Cognigy, is an enterprise conversational AI platform that deploys generative and agentic AI agents for customer service across voice, chat and messaging channels.
Yellow.ai is an enterprise platform for building AI agents that handle customer and employee conversations.
Build AI agents that actually talk to customers without writing code
Google's conversational AI
Amazon Lex is a managed AWS service for adding conversational interfaces to applications through voice and text.
Rasa is an agent platform for product teams building customer-facing AI.
Businesses drowning in support tickets or losing leads after hours need Splutter AI
