Zapier Agents lets teams build AI teammates that carry out tasks across 9,000+ apps, on command or on a schedule. Users create a specialized agent with the help of Zapier's built-in assistant, give it company knowledge such as FAQs, docs and public links, and connect it to the apps where work happens. They can monitor activity, chat with an agent when needed, and let it work on the web. Templates cover meeting prep, lead qualification, content research and support ticket handling, and a Chrome extension is available.
Zapier Agents is aimed at business teams that want to delegate routine work without writing code. Sales and marketing teams use agents to qualify leads, research content and prepare for meetings. Support teams can offload common questions while escalating harder issues. Founders and operations managers can set up agents quickly because the product sits on top of the Zapier app network, which Zapier says is trusted by millions of companies. Customer stories describe a marketing group that generated more than 2,000 leads in a single month with an agent.
A sales rep can have a Meeting Prep Agent build a dossier on external attendees before each call. A revenue team can run an Enterprise Lead Qualification Agent that scores incoming form submissions, enriches the data and sends alerts. A content marketer can use a Viral Content Creator Agent to research trends and deliver a script in a ready-to-use document. A support lead can deploy a Zendesk Ticket Agent to answer common tickets automatically. Teams can let agents work while they sleep, then review the activity log and step in through chat.
