Question Base is an AI answer agent that lives in Slack and responds to employee questions using your company's documentation, wikis and past conversations. It connects to Google Drive, Confluence, Notion, Salesforce and more than ten other sources, replies in about 3.2 seconds, and lets knowledge managers review, save and refine answers so daily Q&A becomes a self-improving knowledge base. Dashboards track resolution rate and time saved, and administrators set the agent's tone of voice. Pricing starts with a $1,000 two-month proof of concept, then Annual Pro at $5 per user per month and Enterprise+ at $15 per user per month, both billed annually.
The product serves knowledge managers, IT teams, operations leaders and internal support staff at companies where people ask questions in Slack instead of searching a wiki. It is SOC 2 Type II certified, and the vendor pairs each customer with a dedicated implementation partner, so it suits organizations that want a guided rollout rather than self-service setup. Enterprise+ adds white-labeling, deployment inside your own AWS account, multi-workspace support and HIPAA compliance for regulated teams.
Typical scenarios include cutting the stream of repeated HR, IT and policy questions that drain subject-matter experts, answering process questions from Confluence or Notion pages directly in a channel, and capturing a correct answer from a thread so it can answer the next person. A pilot usually starts in a single channel with curated documentation, grows toward 25 to 35 percent automation in the first months, and builds a business case for wider rollout. Knowledge managers watch unrated and unhelpful answers to find documentation gaps and keep control of precision.
