Infinitus is an agentic AI platform for healthcare communication and coordination. It covers the stretch between a patient and the care they need, from first contact through long-term adherence, using AI agents that work across every channel. In a sample interaction, an inbound agent takes a call from a patient whose copay jumped, verifies identity, explains why the cost changed, checks the annual out-of-pocket maximum, and transfers the caller to a specialist when cost is still a barrier. Results quoted by the company include therapy starting three times faster, patient ratings above 90 percent positive, and up to 5x ROI.
Infinitus is aimed at three groups in the care journey. Life sciences teams use it to get patients onto therapy and keep them there. Payors and pharmacy benefit managers use it for member support and benefit questions. Provider organizations use it to reduce the phone and follow-up work that keeps patients from getting care. Buyers are mostly enterprise operations, patient services and access leaders who need regulated, auditable conversations rather than a general chatbot. The product is built specifically for healthcare workflows instead of adapted from a generic assistant.
Typical scenarios include copay and financial assistance calls, where an agent explains benefit changes and program coverage in plain language. Member support lines can hand routine questions to an AI agent that identifies itself on a recorded line, authenticates the caller and escalates to a human when needed. Patient services teams can run outreach for first fills, refills and adherence, so patients are contacted before a gap in therapy becomes a dropout. Payor teams can answer eligibility and coverage questions around the clock. Each use case follows the same pattern: an AI agent handles the routine conversation and a person steps in for exceptions.
