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Geneo

When you open Geneo, you're tracking something most brands don't even know exists yet: how often AI search tools mention them

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When you open Geneo, you're tracking something most brands don't even know exists yet: how often AI search tools mention them. The dashboard shows your brand's visibility across multiple AI platforms through a credit-based monitoring system that continuously checks what these tools say about you.

The main view displays your mention rate as a percentage alongside total mentions counted. You'll see 68.4% brand mention rates or 1,284 total mentions depending on your tracking volume. Each mention gets categorized by sentiment, showing whether the AI platform presented your brand positively or negatively. The demo data shows 85% positive versus 5% negative splits, but this varies wildly based on what content these AI tools actually find about you.

Citation tracking reveals which sources the AI platforms pull from when they mention your brand. You get a 42.1% citation rate metric that shows how often mentions include actual source links versus just name-dropping you without attribution. This matters because citations mean the AI found authoritative content to back up what it's saying.

The competitive analysis section breaks down where you stand against rivals. Share of voice measurements show your visibility compared to competitors across the same AI platforms. You can spot exactly where competitors get mentioned more often and which topics trigger their names instead of yours.

Content recommendations appear based on gaps Geneo identifies. It analyzes what competitors rank for in AI responses and suggests high-impact topics you're missing. This gets frustrating because the recommendations stay fairly general, and you're left figuring out the actual content strategy yourself.

Historical tracking archives every mention so you can watch trends over weeks or months. Visibility either climbs or tanks, and the graphs make it obvious when something changed in how AI platforms perceive your brand. The hallucination detection flags when AI tools make up false information about you, which happens more than you'd expect.

For agencies, white-label dashboards let you rebrand the entire interface for clients. This turns AI visibility monitoring into a retainer add-on, though setting up multiple client dashboards eats through your credit allocation quickly. The demo shows 750 out of 1,000 credits used, and heavy monitoring across multiple brands drains this fast.

Geneo connects to four major AI search tools, tracking mentions as they happen rather than through manual checks. Real-time monitoring means you catch reputation issues or missed opportunities as they develop, not days later when someone screenshots a bad AI response about your brand.

Frequently asked

7 questions

How do you track brand mentions in ChatGPT and Perplexity?

You connect Geneo to ChatGPT, Perplexity, Google AI Overviews, and Gemini through their platform. The system runs automated checks across these AI tools continuously rather than requiring manual searches. Each time an AI platform mentions your brand in a response, Geneo logs it with sentiment analysis showing whether the mention was positive or negative. The dashboard displays your brand mention rate as a percentage alongside total mention counts, with demo data showing metrics like 68.4% mention rates or 1,284 total mentions depending on your tracking volume.

Does Geneo have a free plan?

Geneo operates on a credit-based system without a free plan available. The demo interface shows 750 out of 1,000 credits used, indicating that monitoring activity consumes your credit allocation. Running continuous tracking across multiple AI platforms for several brands drains credits quickly, especially if you're an agency managing client dashboards. The platform doesn't offer pricing tiers publicly, so you'll need to contact them directly to understand credit costs and refill rates.

Can agencies use Geneo for client reporting?

Agencies get white-label dashboards that rebrand the entire Geneo interface for clients. This lets you add AI visibility tracking as a new line item on retainers without clients seeing the Geneo branding. Each client dashboard tracks their brand mentions, citation rates, and competitor comparisons independently. The challenge comes when managing multiple client accounts because each one consumes credits from your allocation, and heavy monitoring across numerous brands depletes your budget faster than tracking just one company.

What's the difference between citation rate and brand mentions?

Brand mentions count every time an AI tool includes your company name in a response, while citation rate measures how often those mentions include actual source links. The demo shows a 42.1% citation rate from 856 total citations, meaning less than half of brand mentions came with attribution to where the AI found that information. Citations matter more than raw mentions because they indicate the AI platform found authoritative content to support what it's saying about you rather than just name-dropping without backing it up.

How does Geneo detect AI hallucinations about your brand?

Geneo flags instances where AI platforms generate false information about your company during its continuous monitoring. The system archives every mention with sentiment analysis, and hallucination detection identifies when AI tools make up facts, features, or claims that don't match reality. This happens more frequently than most brands realize because AI search tools sometimes fabricate details when they lack sufficient training data about smaller companies. The historical tracking shows exactly when these false mentions appeared so you can spot patterns in which topics or queries trigger incorrect information.

Can you see which competitors get mentioned more in AI search results?

The competitive analysis section shows share of voice measurements comparing your brand visibility against rivals across the same AI platforms. You see exactly which competitors appear more frequently in AI responses and which specific topics trigger their names instead of yours. Content gap analysis reveals what competitors rank for that you're missing, though the recommendations stay fairly general and leave you to figure out the actual content strategy. The comparison data helps identify where you're losing ground in AI visibility, but translating that into actionable content requires additional work on your end.

Does the credit system limit how many brands you can monitor?

The credit-based system with a cap shown at 1,000 credits in the demo restricts how much monitoring you can run. Each automated check across AI platforms consumes credits, and tracking multiple brands simultaneously drains your allocation faster. Agencies managing several client dashboards find credits disappearing quickly because each client needs continuous monitoring to catch real-time mentions and track visibility trends. The 750 out of 1,000 credits used in the demo suggests that even moderate monitoring activity approaches the limit, forcing you to either reduce tracking frequency or purchase additional credits.